FAQs

Order

Generate your order from our website, or call 800-426-1775. We accept all major credit cards.

Logistics

We will email you a packet with everything you need to know to host a successful kit event.

Delivery

Wait for our delivery! Remember you will need a big space to store your kits and host your event.

Assembly

Your team will assemble the kits while having fun and making a difference in the process!

Shipping

Heart Sent Packages will provide support to ship your kits to the final destination.

How long does an average kit assembly event take?

This depends on a number of variables, but the time of the kit build can be tailored to your specific event program. If you have 45 minutes or even a couple of hours, a kit assembly event is a great hands-on activity to help those in need. Your Event Specialist can help provide ideas to meet the desired length of time.

Some of the variables include:Number of kits

  • Number of participants
  • Number of assembly lines
  • Length of program before Kit assembly

How many Kits can a group assemble?

Assembly of one Kit is around 3-5 minutes and largely depends on the amount of time each participant takes to write and/or decorate their notes. We suggest that each participant assemble around 5 Kits each for the best experience. We understand that this depends on budget and other factors, so your Event Specialist can coach you on how to meet your event goals.

How long does it take to set up?

The amount of Kits you order will dictate how long set-up will be and how many volunteers you will need. For example: 50-100 Kit event, we suggest 1-1.5 hours with 2-3 volunteers and for a 500 Kit event we would suggest 2-2.5 hours with 6-8 volunteers. Your Event Specialist can coach you on the specifics of your event.

Which Kit is right for my group?

Our Kits are designed to meet international and U.S. needs. Based on your group, you will choose to assemble International Hygiene Kits or Promise Packs for an international response and Hygiene Kits, SchoolTools or Women’s Hope Kits to make an impact in the U.S. or in your own community. As the event host/ coordinator you will have the best insight for what will appeal most to your group and the type of impact they would like to make.

Do I have to be onsite to accept the product delivery?

Yes. You, or another designated person will need to be at your delivery site to accept the pallet(s). It is important that inventory be taken soon after delivery so your Event Specialist can request any missing or damaged items with our vendor. Your Event Specialist will be able to provide you with shipment details closer to your delivery date.

How many people do I need to receive the product delivery?

Depending on the amount of pallet(s) you are to receive, we recommend you have at least 2-3 people per 50-200 kits and 4-5 people for 250 kits or more. The truck company is instructed to have a lift gate and pallet jack, but may or may not transport into your specific storage/ event location.

How much space do I need to store my Kits?

A pallet of approximately 100 Kits is pictured here, so you will want to be able to store the product in a secure place. Your delivery will occur at least 3 business days prior to your event, so you will want to make sure you have a location that can accommodate the product for that amount of time.

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